How to Get Your Customer in a Good Mood

Have you noticed how somebody’s mood can affect your own? You can be on top of the world and meet up with somebody who talks only of their problems, to find that your own good mood starts to evaporate the more you keep company with that person. Conversely you may feel that nothing is going right for you and then bump into a friend whose naturally cheerful disposition ends up having you feel that life isn’t so bad after all.

In just the same way, you have the opportunity to positively influence the moods of the people that you meet. This is how the law of attraction works. There’s an art, or maybe even a science, to it. In the same way that if you meet someone who is overly cheery and takes positivism to excess, it is quite possible to overdo it and set off an adverse reaction in the other person.

Start practicing self improvement

Before your next sales call, try the following experiment. Find a group of people that you know and try to get the feeling for the mood of that group. Take note of what the individuals in the groups say, how they say it, and if it’s necessary try to get a feeling for what might be going on in their heads while they say it. You might find that the group is generally positive and upbeat, or that perhaps there is a less positive feeling associated with it. Ask yourself what effect the mood of the group might be having on you. You may well feel your own mood being pushed either towards the more positive, or the more negative, depending on the mood of the group.

If the mood of the group is more towards the negative, the next step is to try, yourself, to influence the mood of the group. Try to inject some words of inspiration into the conversation by using positive words and a positive tone. Give it a few minutes in order to see if you can detect any upswing in mood of the group. What you will probably see is that if your efforts are a little more positive than the general mood of the group, the group will slowly respond by moving towards the positive. However if your positive energy largely outstrips that of the group, then you may find that you have no effect. Worse still, the group may move yet more towards the negative as a kind of reaction sets in.

Everyone can benefit – Including You

The lesson in this is that you can influence a person’s mood if you act in a more positive way, but still at a level that is compatible with theirs. Interestingly, the same thing holds true for when you want to improve your own mood. The same method of finding more positive things to think and to say without going overboard will have you shifting your own mood towards the positive. Maybe you will look at a picture of a vacation you loved or read some inspiration quotes. With practice you’ll be able to accelerate the process so that if you ever get out of bed in the morning and your self-motivation seems at an all time low, you will have a handy process to move from one on a scale of ten for maximum good mood to eight or nine. This is where you need to be in order to consistently sell well.

Read more articles by: Mike Cosentino